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The Screeniverse: Privacy Policy

Last Updated: January 2026
Effective Date: January 2026

1. INTRODUCTION

The Screeniverse Limited ("we," "us," "our," "Company," or "The Screeniverse") is committed to protecting your privacy and ensuring you have a positive experience on our website (the "Service").

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit our website, use our services, and interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK and EU privacy laws.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Registration When you create an account, we collect:

  • Full name
  • Email address
  • Phone number
  • Company/organisation name
  • Job title
  • Business address
  • Payment information (card details processed securely)
  • Username and password

Contact Forms and Enquiries When you contact us, we collect:

  • Name
  • Email address
  • Phone number
  • Message content
  • Any attachments you provide

Campaign and Venue Information If you are an advertiser or venue partner, we collect:

  • Company information
  • Venue details and location
  • Campaign objectives and specifications
  • Creative assets and content
  • Performance preferences
  • Social media handles
  • Brand guidelines and assets

Payment Information When you purchase services, we collect:

  • Billing name and address
  • Invoice email address
  • Payment method details
  • Purchase order information
  • Transaction history

Correspondence We retain copies of:

  • Email communications
  • Support tickets
  • Chat messages
  • Call recordings (with consent)

2.2 Information Collected Automatically

Website Usage Data When you visit our website, we automatically collect:

  • IP address
  • Device type (desktop, mobile, tablet)
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Links clicked
  • Referrer URL
  • Date and time of visit
  • Interaction data (form submissions, downloads)

Cookies and Tracking Technologies We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our website
  • Analyse traffic and usage patterns
  • Deliver targeted content
  • Improve our Service

Cookies Used:

  • Essential Cookies: Required for the website to function (login, security)
  • Performance Cookies: Analyse how you use the website (Google Analytics)
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your activity for advertising purposes

You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

Analytics We use Google Analytics to understand how visitors use our website. Google Analytics collects data such as:

  • Pages you visit
  • Time spent on pages
  • Referrer sources
  • Device information
  • Geographic location

Google Analytics is subject to Google's Privacy Policy: https://policies.google.com/privacy

2.3 Information from Third Parties

Payment Processors Payment information is processed by Stripe (or similar payment processor). We do not store full card details; these are handled by our payment processor in compliance with PCI DSS standards.

Third Party Services If you link your account to third party services (social media, email providers, calendar apps), we may receive information from those services.

Business Partners We may receive information about you from venue partners, advertising agencies, or other business partners.

3. HOW WE USE YOUR INFORMATION

3.1 Lawful Basis for Processing

We process your personal data on the following lawful bases under UK GDPR:

Contractual Performance

  • Providing services you've requested
  • Billing and payment processing
  • Delivering campaigns
  • Supporting your account

Legal Obligation

  • Complying with tax and accounting requirements
  • Responding to legal requests
  • Preventing fraud and abuse

Legitimate Interest

  • Improving our Service
  • Analysing usage patterns
  • Developing new features
  • Marketing our services
  • Ensuring security and preventing fraud

Consent

  • Sending marketing emails (with your consent)
  • Using certain cookies (with your consent)
  • Recording calls (with your consent)

3.2 Specific Uses of Your Information

Service Delivery

  • Creating and managing your account
  • Processing payments and invoices
  • Delivering advertising campaigns
  • Managing venue partnerships
  • Providing technical support
  • Responding to enquiries

Communication

  • Sending transactional emails (order confirmation, invoice, password reset)
  • Responding to your enquiries
  • Providing customer support
  • Sending service announcements and updates
  • Following up on campaigns or partnerships

Marketing and Advertising

  • Sending newsletters and promotional emails (with consent)
  • Displaying targeted content based on interests
  • Retargeting on social media and other platforms
  • Analysing campaign performance
  • Personalising your experience

Business Operations

  • Analysing trends and usage data
  • Improving website functionality and user experience
  • Developing new features and services
  • Ensuring security and fraud prevention
  • Complying with legal and regulatory requirements
  • Resolving disputes
  • Enforcing agreements

Legal Compliance

  • Responding to legal requests
  • Complying with tax and accounting obligations
  • Maintaining records as required by law
  • Protecting rights and safety

4. SHARING YOUR INFORMATION

4.1 When We Share Information

Service Providers We share information with third parties who provide services on our behalf, including:

  • Payment processors (Stripe, etc.)
  • Cloud hosting providers (AWS, Heroku, etc.)
  • Email service providers (Mailchimp, HubSpot, etc.)
  • Analytics providers (Google Analytics)
  • Customer support platforms
  • Legal and accounting advisors

All service providers are subject to data processing agreements and are required to protect your data.

Venue Partners

  • Advertisers may see venue location and performance data
  • Venues may see aggregate campaign performance data
  • We do not share personal contact details without consent

Business Partners

  • Advertising agencies may access campaign performance data
  • Business partners with joint agreements may access relevant information

Legal Requirements We may disclose your information if required by:

  • Court orders or legal process
  • Government agencies or authorities
  • Law enforcement
  • Regulatory bodies
  • Other legal obligations

Safety and Protection We may disclose information to:

  • Prevent fraud or illegal activity
  • Protect our legal rights and property
  • Protect user safety and security
  • Enforce our Terms of Service

4.2 International Transfers

Personal data is primarily stored in the United Kingdom. If we transfer data outside the UK:

  • We ensure appropriate safeguards are in place
  • Transfers comply with UK GDPR requirements
  • We use Standard Contractual Clauses or other appropriate mechanisms

5. DATA RETENTION

5.1 Retention Periods

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy:

Account Information

  • Retained while your account is active
  • Deleted 12 months after account termination (unless legal obligation requires longer retention)

Campaign Data

  • Retained for the duration of your campaign
  • Performance data retained for 24 months for reporting purposes
  • Creative assets deleted at the end of campaign (or upon request)

Payment Information

  • Transaction records retained for 7 years (tax/accounting requirements)
  • Card details not retained (processed and deleted by payment processor)

Cookies

  • Session cookies deleted when you close your browser
  • Persistent cookies retained for up to 13 months
  • You can delete cookies in your browser settings

Correspondence

  • Support tickets retained for 3 years
  • Email communications retained according to business necessity
  • Call recordings retained for 12 months

Marketing Data

  • Retained until you unsubscribe
  • Deleted within 30 days of unsubscribe request

Website Analytics

  • Data retained for 26 months

If you request deletion, we will delete your data within 30 days (except where legal obligation requires longer retention).

6. YOUR RIGHTS UNDER UK GDPR

Under UK GDPR, you have the following rights:

6.1 Right of Access

You have the right to request a copy of the personal data we hold about you. You may make a Subject Access Request (SAR) at any time by contacting us.

We will provide your data in a portable, structured, and commonly used format within 30 days.

6.2 Right to Rectification

If your information is inaccurate or incomplete, you have the right to request correction. You can update much of your information directly in your account settings.

6.3 Right to Erasure

You have the right to request deletion of your personal data ("right to be forgotten") in certain circumstances, such as when:

  • The data is no longer necessary
  • You withdraw consent
  • You object to processing
  • The data was unlawfully processed

We may retain data if we have a legal obligation or legitimate reason to do so.

6.4 Right to Restrict Processing

You can request that we limit how we use your data while you contest its accuracy or our right to process it.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, portable format and to transmit it to another organisation.

6.6 Right to Object

You have the right to object to:

  • Processing based on legitimate interest
  • Direct marketing and promotional communications
  • Automated decision-making and profiling

6.7 Right Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

6.8 Right to Lodge a Complaint

If you believe we are mishandling your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Phone: 0303 123 1113
Website: https://ico.org.uk/

7. EXERCISING YOUR RIGHTS

To exercise any of your rights under UK GDPR, please contact us:

Email: privacy@screeniverse.com
Address: The Screeniverse Limited, 128 City Road, London, EC1V 2NX, UK
Phone: +44 (0)7498 872664

We will respond to your request within 30 days. If your request is complex, we may extend the timeline to 60 days (you will be notified).

You will not be charged for exercising your rights, except in cases of manifestly unfounded or excessive requests.

8. DATA SECURITY

8.1 Security Measures

We implement comprehensive security measures to protect your personal data:

Technical Measures

  • Encryption of data in transit (TLS/SSL)
  • Encryption of sensitive data at rest
  • Secure authentication (passwords, two-factor authentication)
  • Regular security updates and patches
  • Firewalls and intrusion detection systems
  • Secure data centres with physical access controls

Organisational Measures

  • Employee training on data protection
  • Limited access to personal data (need-to-know basis)
  • Data processing agreements with service providers
  • Regular security audits and penetration testing
  • Incident response procedures

Administrative Measures

  • Privacy by design principles
  • Data protection impact assessments
  • Privacy policies and procedures
  • Regular data protection reviews

8.2 Data Breach Response

In the event of a data breach, we will:

  • Notify affected individuals within 72 hours (where legally required)
  • Notify the ICO of breaches involving special categories of data
  • Provide guidance on protective steps individuals can take
  • Investigate the cause and implement remedial measures

9. CHILDREN'S PRIVACY

The Service is not intended for children under 16 years old. We do not knowingly collect personal data from children under 16.

If we become aware that we have collected data from a child under 16 without parental consent, we will delete that data promptly.

Parents or guardians who believe a child under 16 has provided information to us should contact us immediately.

10. THIRD PARTY LINKS AND SERVICES

Our website may contain links to third party websites and services. This Privacy Policy applies only to The Screeniverse. We are not responsible for the privacy practices of third party websites.

We encourage you to read the privacy policies of any third party websites before providing your information.

11. COOKIES POLICY

11.1 What Are Cookies?

Cookies are small text files stored on your device that allow us to remember information about you and your preferences.

11.2 Types of Cookies We Use

Essential Cookies

  • Required for website functionality
  • Cannot be disabled
  • Examples: Session tokens, CSRF tokens, login authentication

Performance Cookies

  • Analyse how you use the website
  • Collect anonymous usage data
  • Example: Google Analytics

Functional Cookies

  • Remember your preferences and settings
  • Enable personalised features
  • Example: Theme preference, language selection

Marketing Cookies

  • Track your activity for advertising purposes
  • Used for retargeting and personalisation
  • Examples: Facebook Pixel, Google Ads conversion tracking

11.3 Managing Cookies

In Your Browser You can control cookies through your browser settings:

  • Most browsers allow you to refuse cookies or alert you when cookies are set
  • Instructions are typically found in your browser's "Help" section
  • Note: Disabling essential cookies may affect website functionality

Cookie Consent When you first visit our website, you will be asked to consent to non-essential cookies. You can manage your consent preferences at any time.

Opt-Out of Analytics You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Opt-Out of Marketing You can opt out of marketing cookies by:

  • Adjusting your preferences in our cookie management tool
  • Adjusting privacy settings on social media platforms
  • Using the Network Advertising Initiative (NAI) opt-out tool

12. CALIFORNIA AND VIRGINIA PRIVACY LAWS

If you are a resident of California or Virginia, you may have additional privacy rights under state law (CCPA/CPRA and VCDPA). While The Screeniverse is a UK company and primarily complies with UK GDPR, we honour requests under these laws.

13. MARKETING COMMUNICATIONS

13.1 Email Marketing

We may send you marketing emails if you have:

  • Opted in during registration
  • Agreed to receive promotional emails
  • Consented through other means

Unsubscribing You can unsubscribe from marketing emails at any time by:

  • Clicking the "Unsubscribe" link in the email
  • Contacting us directly
  • Updating your preferences in your account settings

We will process your unsubscribe request within 10 days.

13.2 Other Marketing Communications

We may also contact you via:

  • SMS (with consent)
  • Phone (with consent)
  • Push notifications (if you enable them)
  • In-app messages

You can opt out of any of these at any time.

14. CONTACT US

For questions about this Privacy Policy, to exercise your rights, or to report a privacy concern, please contact us:

Email: privacy@screeniverse.com
Address: The Screoniverse Limited, 128 City Road, London, EC1V 2NX, UK
Phone: +44 (0)7498 872664

We will respond within 30 days.

15. DATA PROTECTION OFFICER

If you have concerns about our data protection practices, you can contact our Data Protection Officer:

DPO Email: dpo@screeniverse.com
Phone: +44 (0)7498 872664

16. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Material changes will be posted on our website with a notice that the policy has been updated. Your continued use of the Service following the posting of a revised Privacy Policy constitutes your acceptance of the changes.

The "Last Updated" date at the top of this policy indicates when it was last revised.

17. LEGITIMATE INTEREST ASSESSMENT

For processing based on legitimate interest, we have conducted a balancing test between our interests and your rights. We only process data when:

  • There is a clear and recognised legitimate interest
  • The processing is necessary to achieve that interest
  • Your rights and interests do not override our interests
  • You would reasonably expect such processing

Examples of legitimate interest processing:

Fraud Prevention

  • Detecting and preventing fraudulent activity
  • Protecting our systems and users

Service Improvement

  • Analysing usage data to improve our Service
  • Developing new features based on user needs

Business Operations

  • Managing our business efficiently
  • Enforcing legal agreements
  • Protecting our legal rights

18. DATA PROCESSING AGREEMENTS

For business partners and service providers, we provide Data Processing Agreements (DPAs) that comply with UK GDPR Article 28 requirements.

© 2026 The Screentiverse Limited. All rights reserved.

Version: 1.0
Status: Active
Last Updated: January 2026
Next Review: January 2027

APPENDIX A: GDPR DEFINITIONS

Personal Data: Any information relating to an identified or identifiable natural person.

Processing: Any operation performed on personal data (collection, storage, use, analysis, transmission, deletion).

Data Subject: The individual to whom personal data relates.

Data Controller: The organisation that determines the purposes and means of processing (The Screeniverse).

Data Processor: An organisation that processes data on behalf of the controller (e.g., payment processors).

Legitimate Interest: A valid reason for processing that is not consent, contract, or legal obligation.

Consent: Freely given, specific, informed, and unambiguous affirmation of will.

Data Breach: Unauthorised access, disclosure, or loss of personal data.

Profiling: Automated processing of personal data to assess characteristics or predict behaviour.

Special Categories: Sensitive personal data including race, ethnicity, political opinion, religious belief, trade union membership, genetic data, biometric data, health data, and sex life data.